FAQs

FAQs & Customer Service for The Party Pac

For any issues with a purchase or specific questions, you can always reach out to our customer service team at thepartypac@gmail.com. 


1. Why am I not getting an order confirmation email?

Some customers find our emails in the spam folder of their email inbox. The sender name should contain The Party Pac If you never received an order confirmation email for a purchase, then you should contact our customer service team immediately.


2. What forms of payment are accepted on The Party Pac?

You can purchase with most major credit cards including Visa, MasterCard, Discover, American Express, and more. We also accept PayPal.

3. Can I cancel my order?

If you want to cancel or change an order, you can do so by contacting customer service. If the item has already been shipped, it may be difficult to cancel and refund an order until the shipment is complete. Our customer service team can look up any orders and offer your options depending on the time of order and when it was shipped.

 

4. How much is Shipping?

Shipping amounts are always confirmed at checkout. 

Please note: For USA Orders, The Party Pac is not responsible for any customs and/or duties charges, as well as any taxes, fees, or brokerage charges that may be encountered with international shipping. These charges are in addition to and not included in the shipping fees that The Party Pac charges. We are liable to declare all merchandise purchased and can not predict or control any additional charges that may be encountered.

 

5. What is your Return Policy?

Find out more about our return policy Here.

 

6. Do you ship internationally?

Yes, We Do!

 

7. Is your website secure?

Yes indeed!!! We take every precaution to make sure all of your information is safe and secure.

 

8. Can I add additional items to my Pac?

Each of our party pac themes come seamlessly designed with all the party decor and tableware you need but if you would like to add more items please visit the Add Ons section of our site.

 

9. What if I am not happy with my Pac? 

Find out more about our return policy Here.

 

10. Do you do custom Pacs?

Not finding your theme or looking for something specific? We are happy to help! Please head over to the Custom Pacs section of our site or drop us a line at thepartypac@gmail.com

 

11. How long is shipping?

Within Canada- Delivery times are sometimes unpredictable but we would like all items to be received within 7 to 10 business days from when your order is placed. We are not liable for any delays.

USA- We aim to get your package to you as quickly as possible but delivery times can be unpredictable. They can vary on average from 8 to 12 business days and can sometimes take up to 15 business days (maybe longer). If you would like to have your parcel expedited, please send us an email at thepartypac@gmail.com to get a quote. We cannot be liable for any delays due to postage strikes, or packages being held at customs.

 

12. How fast are orders processed?

We try very hard to have all orders processed and shipped within three (4) business days of receiving the order.

Please note all orders received after 4:00 p.m. E.S.T, Monday to Friday will be processed the next business day. If your order is placed on a Saturday, Sunday or holiday, your order will be processed the next business day.

 

13. How often are new Pacs introduced?

All the time!!! Check back often for the newest Pacs available. 

 

14. Is The Party Pac on Social Media?

Indeed, we are !! Check us out on Facebook and Instagram

Facebook The Party Pac

Instagram @thepartypac9

 

 If you want to keep up-to-date with The Party Pac, make sure to sign up for our newsletters and get the most up-to-date information.

Thank you for shopping at The Party Pac!